Receptionist

Join Our Growing Team at Holstep Health!

Merri Health is now Holstep Health - a new chapter in delivering high-quality healthcare to our communities.

• Job Title: Receptionist

• Location: Coburg / West Heidelberg and Preston

• Casual Position

• Supportive team

• Generous Salary Packaging

About Holstep Health

Holstep Health provides expert, compassionate, comprehensive local healthcare, throughout every stage of life. We provide more than 120 health and social care services to people in the north, north-west and north-east of metropolitan Melbourne, as well as statewide services with Carer Gateway and Gambler's Help.

Holstep Health was formed in October 2024, following the merger of Banyule Community Health and Merri Health. We proudly announced our new name - Holstep Health - created with and for our community, in February 2025.

Your new role:

The role of the receptionist is to provide high quality customer service to clients, workers and visitors to Holstep Health

You will be responsible for:

• Operate the main reception telephone system

• Screen clients for appropriate referral both internal and external

• Ensure checklist tasks are completed and signed off daily

• Process and balance client service fees

• Manage appointments, including reminders and waitlists

• Communicate accurate messages and information to relevant staff

• Register new clients and update existing client demographics

• Ensure all hard copy and soft copy correspondence is distributed accordingly

• Ensure reception manual is up to date and processes followed accordingly

• Ordering and maintaining needle syringe program equipment and stock

• Ability to work as a multidisciplinary and interdisciplinary team

• To ensure services are delivered in a culturally sensitive manner

• To ensure client confidentiality is respected and upheld at all times

• Other Administration duties as delegated

What you will need to succeed:

Essential

• Experience in reception work, preferable in the health industry

• Knowledge of Microsoft applications

• Current First Aid Certificate and annual CPR

Flexible availability Monday to Friday between the hours of 7.45am and 5.15pm (7.5hr days)

Desirable

• Well developed computer skills (Word, Excel, Outlook)

• Excellent communication skills, both verbal and written

• Excellent time management, organisational and administration skills

• High level interpersonal skills

• Demonstrated commitment to community health principles and practice

• Skills and ability to work with a variety of people and organisations

• Skills in triaging clients

• Ability to operate multiple data bases at the same time

• Ability to work in a team or independently

• Able to demonstrate initiative, have good problem solving skills and contribute to continuous improvement

• Understanding of client confidentiality in relation to privacy and legislation

• Ability to record information accurately

• Ability to adapt quickly to change

• Knowledge of Quality Improvement standards and processes

• Knowledge of Client Management Systems (Trakcare, Medical Director, Titanium and Pracsoft (useful but not necessary) Applications should include:

How to apply:
Please start by reviewing the attached position description. Please send your CV and a cover letter outlining your experience to Sharon.carle@holstephealth.org.au and michelle.baker@holstephealth.org.au

Applications close: 10/07/2025

Additional Information:
Preferred candidates will undergo comprehensive reference and background checks, including a criminal record history check and Key Personnel screening. All candidates must have the right to work in Australia.
We are an equal opportunity employer and strongly encourages applications from diverse backgrounds, including Aboriginal and/or Torres Strait Islander peoples, those from culturally and linguistically diverse backgrounds, the LGBTIQA+ community, and individuals with disabilities.