Join Our Growing Team at Holstep Health

Applications Close: 06/04/2026

• Position: Team Leader Referral & Intake
• Location: West Heidelberg
• Job Type: Permanent - Full Time

Brief Description:
Holstep Health is seeking a motivated and experienced Team Leader - Referral & Intake to provide leadership and oversight of Intake services. This role is responsible for ensuring the delivery of high-quality, timely intake and referral processes.

You'll lead a dedicated team to deliver compassionate, efficient intake and referral services, ensuring clients are connected to the right care through referral pathways.

The ideal candidate brings leadership skills with excellent communication and the ability to identify continuous improvement

The role will be based at West Heidelberg with the potential of Hybrid working Model.

YOUR NEW ROLE:
The Team Leader - Referral & Intake is responsible for the day-to-day coordination and supervision of the Intake team, ensuring referrals are processed in a timely accurate and consistent manner in accordance with organisational procedures and funding requirements.

The role provides operational leadership to the Intake team, supporting staff to deliver high quality service to consumers and referrers while maintaining efficient intake processes.

Working closely with the Manager-Consumer Experience, the Team Leader monitors referral activity, waitlists and service demand, providing operational insights and escalating risks that may impact service access or performance targets position accountabilities

YOU WILL BE RESPONSIBLE FOR:
• Oversee Intake operations, ensuring timely and accurate referral processing.
• Ensure compliance with organisational and funding requirements.
• Monitor demand, waitlists and escalate risks.
• Lead and support the Intake team to deliver high-quality service.
• Manage workflows, performance and continuous improvement.

WHAT YOU NEED TO SUCCEED:

• Experience leading or coordinating teams in health or community services.
• Experience in intake, referrals or client coordination.
• Strong organisation and ability to manage competing priorities.
• Excellent communication and stakeholder engagement skills.
• Proficient in client management systems and record keeping.
• Ability to work collaboratively and support diverse communities.

WHAT WE OFFER:
At Holstep Health, we foster an inclusive and flexible workplace where you can grow and develop. We offer:

• Generous salary packaging
• Flexible work arrangements
• Opportunities for additional leave

HOW TO APPLY:
Please submit:

• A cover letter
• Your resume, including two recent referees
• A response to the key selection criteria outlined in the position description

You can also apply via the platform or email your CV and cover letter to jobs@holstephealth.org.au.

Important Recruitment Notice:
Holstep Health will only contact candidates via an official email address ending in @holstephealth.org.au. Requests for personal information will only be made at the appropriate stage of the recruitment process via secure systems.

Holstep Health is an inclusive employer and welcomes applications from people of all backgrounds and communities.